We're here to help. If you're experiencing any issues, have questions, or want to share feedback about Parkour Stick, please reach out.
Email us directly and we'll get back to you within 2–3 business days:
When emailing, please include your device model, iOS version, and a description of the issue so we can help faster.
Q: The game crashes or won't open. What should I do?
First, try restarting your device. If the issue persists, please update to the latest version of iOS and reinstall the game. If it still crashes, email us with your device details.
Q: I made an in-app purchase but didn't receive it.
Purchases are handled by Apple. Try restoring purchases from the in-game settings. If the problem continues, contact Apple Support or email us with your receipt.
Q: How do I restore my progress on a new device?
Most games sync via iCloud or Game Center. Make sure both are enabled in your iOS Settings, then sign in on the new device with the same Apple ID.
Q: How do I disable ads?
Some games offer an in-app purchase to remove ads. Check the in-game shop. Ads from third-party networks help us keep the game free.
Q: I have a suggestion or found a bug.
We love hearing from players! Email us with the details and screenshots if possible. We read every message.
Effective date: 2026
Luutuanh ("we", "us", or "our") operates the mobile application Parkour Stick ("the App"). This Privacy Policy explains what information we collect, how we use it, and your choices.
The App may collect the following information automatically:
We do not collect your name, email, phone number, contacts, photos, or precise location unless you voluntarily provide them by contacting our support.
The App uses third-party SDKs that may collect data subject to their own privacy policies:
These services may collect anonymous identifiers, advertising IDs, and usage data in accordance with their respective policies.
The App is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us at luutuanh2287@icloud.com and we will delete it.
You may at any time:
We retain anonymous usage and analytics data for as long as necessary to provide the service and comply with legal obligations. Game progress data stored on Apple iCloud is controlled by you and Apple, not by us.
We use industry-standard practices to protect any data we process. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.
The App is operated by Luutuanh. Data may be processed in servers located outside your country (including those of our third-party service providers). By using the App you consent to such transfers.
We may update this policy from time to time. The "Effective date" above will reflect the latest revision. Continued use of the App after changes means you accept the updated policy.
Questions or concerns about this privacy policy? Email: